We value our customers and strive to provide the best quality products. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

• We accept returns within 7 days of product delivery.

• The product must be unused, undamaged, and in original packaging.

• Items damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

• Customized or made-to-order products are non-returnable.

2. Return Process

To initiate a return, please contact us with:

• Order ID

• Reason for return

• Product images (if damaged/defective)

📧 Email: poojatimelessbrass@gmail.com
📞 Phone/WhatsApp: 9702009209

Our team will review the request and guide you further.

3. Refunds

• Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

• If approved, the refund will be processed within 5–7 business days.

• Refunds will be credited to the original payment method only.

4. Shipping Charges

• Shipping charges are non-refundable.

• Return shipping cost will be borne by the customer unless the product is received damaged or incorrect.

5. Damaged or Wrong Product

If you receive a damaged or incorrect item, please inform us within 48 hours of delivery with clear photos. We will arrange a replacement or refund as applicable.

6. Cancellation Policy

• Orders can be cancelled before dispatch only.

• Once shipped, cancellation requests will not be accepted.

7. Contact Us

For any questions related to returns or refunds, feel free to contact us:

Business Name: pooja enterprises
Email: poojatimelessbrass@gmail.com
Phone: 9702009209
Website: www.poojatimelessbrass.com