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Shipping Policy

Effective Date: DECEMBER, 2025

Website: https://www.poojatimelessbrass.com/At Pooja Timeless Brass (pooja enterprises), we take great care in packaging and delivering your handcrafted brass products safely and on time.

1. Order Processing Time

  • All orders are processed within 1–3 business days after order confirmation.

  • Orders are not shipped on Sundays or public holidays.

  • During high-demand periods (festivals, sales), processing may take slightly longer.

2. Shipping Locations

  • We currently ship across India.

  • International shipping may be available on request (please contact us before ordering).

3. Shipping Charges

  • Shipping charges (if applicable) are calculated at checkout based on:

    • Delivery location

    • Package weight & size

  • Any free shipping offers will be clearly mentioned on the product or checkout page. (please contact us before ordering)

4. Estimated Delivery Time

  • Metro Cities: 3–5 business days

  • Non-Metro / Remote Areas: 5–8 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

5. Shipping Partners

We work with reliable courier partners to ensure safe and timely delivery of your orders.

6. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email or WhatsApp/SMS.

  • You can track your shipment using the courier partner’s tracking link.

7. Packaging

  • All brass products are securely packed with protective materials to avoid damage during transit.

  • Fragile items are packed with extra care.

8. Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos/videos of the product and packaging.

  • In case of lost shipments, we will coordinate with the courier partner to resolve the issue.

9. Incorrect Address

  • Please ensure your shipping address and contact details are accurate.

  • Pooja Timeless Brass (pooja enterprises) is not responsible for delays or non-delivery due to incorrect or incomplete address details.

10. Contact Us

For shipping-related queries or assistance:

📧 Email: poojatimelessbrass@gmail.com
📞 Phone: 9702009209

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